ACCOUNT INFORMATION
Members can update billing information either over the phone or at the Front Desk with one of our Member Service Representatives. You can also update your billing information through the Gold’s Gym East Northport Member App by opening your App > clicking the three dots on the bottom right of the app > selecting Payment Methods > select Add A New Payment Method > Enter your new credit card details (be sure after the card is added to select the new card as your Primary Membership Card and for In Club Purchases)
Who can I contact if I have questions about my current balance?
You can speak to a Member Service Representative at the Front Desk or email us at eastnorthport@goldsgym.net
How do I cancel my membership?
All cancelations are sent via email to eastnorthport@goldsgym.net
How do I freeze my membership?
Freezes are processed via email in accordance with our Member Policy by sending your request to eastnorthport@goldsgym.net
How do I unfreeze my membership?
To unfreeze, send your request via email to eastnorthport@goldsgym.net
How do I reinstate a canceled membership?
You can reinstate your membership by contacting us via email at eastnorthport@goldsgym.net
How can I upgrade or downgrade my membership plan?
If you are looking to change the type of usage your membership plan allows, please send your request via email to eastnorthport@goldsgym.net
How do I renew my membership that I pay in full for the year?
To renew your annual paid-in-full membership, have a Member Service Representative assist you at the Front Desk. You will be mailed a renewal letter one month before your expiration date and notified at the Front Desk during your check-ins. Our paid in full membership DO NOT auto-renew, so you must do this in person.
Can I visit other Gold’s Gyms?
Your membership to the East Northport is exclusive to this location. Although we are a franchise, other Gold’s may be individually owned and have different policies and procedures. However, we do offer a Travel Pass, which allows you to use other Gold’s Gym locations 50 miles outside the East Northport location with a 14-visit limit per calendar year. You can pick up your Travel Pass at the Front Desk.
How can I update my personal information?
You can update information like a new contact number, address, or email through the Gold’s Gym Member App by opening your app > clicking the three dots on the bottom right of the app > selecting My Profile > clicking edit at the top right and changing the information you’d like. You can also change information in person at the Front Desk.
How do I request a copy of my payments and/or visits?
Please email your request to eastnorthport@goldsgym.net. You can also request this information in person at the Front Desk.
Do you offer Family Membership Plans?
All of our membership plans are offered individually. However, we will offer discounts on enrollment fees or down payments for additional family memberships. Please speak to a Manager for more information.
How much does a new membership cost?
We offer two types of plans. Our Access plans include basic use of the facility, and our Fitness plan includes unlimited use of all of our classes. These membership plans are offered on a month-to-month or annual basis. To see our current rates online, visit join.goldsgymeastnorthport.com
GUEST PASSES
How do Guest Passes work?
We welcome all members to bring Guests to the club. You must accompany your guests on their visit, and they will be required to check in at the front desk, present proper photo identification, and sign a Guest Waiver for entry. Guests also must be 18 years or older unless a parent or guardian signs in them.
Does my Guest have to pay a fee?
A Guest’s first visit to the club is complimentary. A fee will be incurred after a Guest uses their first complimentary Guest Pass. Please call the Front Desk at 631-757-3377 for more information on our Guest Pass pricing.
Can my Guest take a Group Exercise or Spinning class with me?
Members’ guests can join a class by contacting the Front Desk for advanced booking or on a walk-in basis (if the class is available when you and your guest arrive, the Front Desk can add your guest to the class list).
GROUP FITNESS CLASSES
How do I book classes?
You can book classes directly through our Gold’s Gym East Northport Member App 24 hours before the start of the class. By opening the App, you can book your class directly from the home screen. In order to book classes, you MUST be signed up for the FITNESS Membership Plan.
How do I cancel a class booking?
Within your Member App, click the calendar icon at the bottom and select the class you wish to cancel to open the booking. Then click the three dots at the top right of the App > and select Cancel Class Booking.
Can I attend a class if I don’t register in advance through the app?
You can attend a class as a “Walk-In” if the class is open. Upon arrival, you can inquire at the Front Desk, and one of our Member Service Representatives can then book your spot. Please note that you must have a Fitness Membership plan to take classes.
Do I need to bring any special equipment for classes?
We supply all equipment for each class. However, we recommend bringing your own workout mat to Yoga, Pilates, and Core classes. We also recommend Spinning Shoes for our Spin classes, but they are not required.
How many spots are available for the classes?
Our Group Exercise classes, such as Yoga, BODYPUMP, Zumba, and Cardio, have a 25-member limit, and our Spinning classes have a 19-member limit.
Can I try a class if I do not have classes included in my membership?
While classes are reserved only for our Fitness Memberships, you may try a free class if you are interested in upgrading your membership plan to include classes. In order to book a free class, send your request via email to eastnorthport@goldsgym.net.
PERSONAL TRAINING
How much does Personal Training cost?
All of our Trainers offer their own pricing and package options for sessions. We recommend visiting our website and selecting the Trainer who best suits your individual needs and schedule. The trainer will then contact you to discuss pricing and package options that best suit your personal training needs. You will then make payment directly to your Trainer.
Do I get a free training session when I join?
All members received a complimentary consultation with the Trainer of their choice. This appointment is structured to be an introductory meeting prior to beginning your personal training sessions, not a workout. If you are looking to have a session to learn the equipment or get new workout ideas, this would be a chargeable session for each trainer.
How can I sign up for a Personal Trainer?
Visit our website, which has all of our Trainers’ bios, at www.goldsgymeastnorthport.com/personaltraining. Then, select your trainer and fill out a quick form that will be sent directly to your trainer of choice. Your trainer will contact you within 24 hours to schedule your complimentary consultation.
CHILD CARE
How does Child Care work?
Our Kid’s Club service is an additional fee that is added to your monthly membership payment. You must sign-up for a minimum of 3 months of the service. The plan then auto-renews to a month to month payment until you send us notice to cancel via email to eastnorthport@goldsgym.net.
How often is the Child Care open?
Our Kid’s Club hours are Monday through Saturday, 8 am – 1 pm
What ages are allowed to use Child Care?
The minimum age of your children must be at least 1 year of age and a maximum age of 8 years.
How do I sign up my children?
Register your children online through our website here: www.goldsgymeastnorthport.com/form-kids-club/
GOLD’S GYM EAST NORTHPORT MEMBER APP
How do I set up my App?
Our East Northport Golds location has its own Member App. When you become a new member, you will receive an email inviting you to set up your account and download the App. You can only sync your App with your membership through the email invitation. You CANNOT download the App directly through the App Store. If you did not get the email, or the invitation has expired, send us an email to request a new invitation to eastnorthport@goldsgym.net
How do I use my digital barcode to scan in at the Front Desk?
When you open the App, you will see the barcode icon at the top left of the home screen. You can also add the barcode to your Apple Wallet.
Can I request to cancel or freeze my membership through the App?
No. All cancel, or freeze requests must be emailed to eastnorthport@goldsgym.net
Are there two different Gold’s Gym Member Apps?
If you go to the App Store, you will notice our Corporate Gold’s Gym Member App, which does not fully sync with your East Northport membership. We do NOT recommend downloading this app; instead, we recommend using our East Northport Member App for the best experience.
Who do I contact if I’m having issues with my App?
All issues are directed to be sent via email to eastnorthport@goldsgym.net
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Gold's Gym
EAST NORTHPORT, NY
Gym Hours
Mon - Thurs: 5am - 10pm
Fri: 5am - 9pm
Sat: 7am - 6pm
Sun: 8am - 6pm
KIDS CLUB HOURS
Mon - Sat: 8am - 1pm
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